IT Program Architect (Salesforce and CRM Digital Solutions Expert) (m/f/d)

ABOUT US

At BASF Digital Hub Madrid we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities. We are committed to fostering an inclusive workplace and strongly encourage applications from individuals with disabilities. We value diversity and believe that varied perspectives enhance our team's effectiveness. Our hiring practices are designed to ensure equal opportunity for all candidates. 

WHAT YOU CAN EXPECT

We are seeking an exceptionally experienced IT Program Architect with a profound expertise in Salesforce and CRM digital solutions to join our elite IT team. The ideal candidate will be responsible for designing and overseeing the implementation of comprehensive Salesforce solutions that align with our strategic business goals. This role requires a deep understanding of Salesforce architecture, advanced CRM solutions, and the ability to lead complex, multi-faceted projects. The IT Program Architect will play a pivotal role in transforming our CRM capabilities and driving digital innovation across the organization.

RESPONSIBILITIES

Architectural Design and Strategy:

• Develop and maintain the overall architecture for Salesforce and CRM digital solutions, ensuring alignment with business objectives.
• Define architectural standards, guidelines, and best practices for Salesforce implementations.
• Create and maintain architectural blueprints, roadmaps, and documentation.

Program Leadership:

• Support the planning, execution, and delivery of large-scale Salesforce programs and projects.
• Coordinate with cross-functional teams, including business stakeholders, developers, and other IT professionals, to ensure successful project outcomes.
• Manage project risks, issues, and dependencies, ensuring timely resolution and communication.

Solution Development:

• Oversee the design and development of custom Salesforce solutions, including integrations with other systems and platforms.
• Ensure solutions are scalable, secure, and adhere to industry standards and best practices.
• Provide technical leadership and mentorship to development teams.

Stakeholder Engagement:

• Act as a trusted advisor to business leaders and stakeholders, providing insights and recommendations on Salesforce and CRM strategies.
• Facilitate workshops, presentations, and meetings to gather requirements, present solutions, and obtain buy-in from stakeholders.

MORE RESPONSIBILITIES

Continuous Improvement:

• Stay current with Salesforce advancements, industry trends, and emerging technologies.
• Identify opportunities for continuous improvement and innovation within the Salesforce ecosystem.
• Drive the adoption of new features, functionalities, and best practices.

Governance and Compliance:

• Establish and enforce governance frameworks to ensure compliance with organizational policies, standards, and regulatory requirements.
• Conduct regular reviews and audits of Salesforce solutions to ensure adherence to governance practices. 

REQUIREMENTS OF THE POSITION

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
• Minimum of 10 years of experience in IT, with at least 7 years focused on Salesforce and CRM solutions.
• Salesforce Architect certifications (e.g., Salesforce Certified Technical Architect, Salesforce Certified Application Architect) strongly preferred.
• Proven track record of leading and delivering complex Salesforce programs and projects.
• Deep understanding of Salesforce architecture, data model, security, and integration patterns
• Strong knowledge of CRM best practices, digital transformation, and customer engagement strategies.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Experience with Agile methodologies and project management tools. 

WHAT WE OFFER

• A secure work environment because your health, safety and wellbeing is always our top priority.
• Flexible work schedule and Home-office options, so that you can balance your working life and private life.
• Learning and development opportunities
• 25 holiday days per year
• 5 additional days (readjustment)
• A collaborative, trustful and innovative work environment
• Being part of an international team and work in global projects
• Relocation assistance to Madrid provided

HOW TO REACH US

If you're interested in the position or know someone who might be and need support on how to take next steps, please send an email to elena.a.perez@basf.com