Delivery Lead (m/f/d)

ABOUT US

At BASF Digital Hub Madrid we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

JOIN THE TEAM

An IT Delivery Lead is responsible for overseeing and managing the delivery of technology projects within an organization. This includes managing project timelines, budgets, resources, and ensuring that projects are completed on time, within budget, and to the satisfaction of stakeholders. The IT Delivery Lead will be responsible for overseeing the end-to-end delivery of IT projects related to Salesforce CRM and Service Cloud, ensuring that solutions meet client needs while aligning with business objectives. The ideal candidate will have a strong background in project management, technical expertise in Salesforce platforms, and a deep understanding of customer service workflows. This role requires excellent leadership skills, the ability to manage cross-functional teams, and a commitment to delivering high-quality solutions on time and within budget.

RESPONSIBILITIES

• Project Management:
  • Lead the planning, execution, and delivery of IT projects focused on Salesforce CRM, Service Cloud, and customer service solutions
  • Develop project plans, timelines, and budgets, ensuring alignment with strategic goals
  • Monitor project progress, identify risks, and implement mitigation strategies to ensure successful outcomes.
• Team Leadership:
  • Manage and mentor a team of IT professionals, fostering a culture of collaboration and innovation
  • Facilitate effective communication between technical teams, stakeholders, and clients to ensure clarity and alignment on project objectives.
• Salesforce Expertise
  • Serve as the subject matter expert on Salesforce CRM and Service Cloud, providing guidance on best practices and optimization strategies.
  • Collaborate with business analysts to gather and document requirements, ensuring that solutions are tailored to meet client needs.

NICE TO HAVE

• Leadership and Communication Skills:
  • Proven ability to lead and motivate cross-functional teams, including technical and non-technical stakeholders.
  • Excellent communication and interpersonal skills to effectively collaborate with team members, stakeholders, and senior management.
  • Strong problem-solving and decision-making abilities, with the capacity to manage multiple priorities and adapt to changing project requirements.
• Continuous Improvement Mindset:
  • Demonstrated commitment to continuous learning and improvement, staying up-to date with industry trends and best practices in Agile methodologies and data platform analytics.
  • Ability to identify areas for process improvement, implement Agile practices, and mentor team members in Agile principles.
• Customer Service Solutions:
  • Design and implement customer service workflows and processes that enhance the customer experience.
  • Evaluate existing systems and identify opportunities for improvement in service delivery
• Stakeholder Engagement:
  • Engage with key stakeholders to understand their needs and expectations, ensuring that all project deliverables meet or exceed these requirements.
  • Provide regular updates and reports to senior management on project status, risks, and outcomes.
• Continuous Improvement:
  • Drive a culture of continuous improvement by identifying areas for process enhancement and implementing best practices in project delivery.
  • Stay updated on industry trends and advancements in Salesforce and customer service technologies.

QUALIFICATIONS

• Education and Certifications:
  • Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
  • Agile certifications such as Certified Scrum Master (CSM) or Professional Scrum Master (PSM) are preferred
• Project Management Experience:
  • Varied and extensive experience in project management, with a focus on Agile methodologies.
  • Proven track record of successfully delivering projects on time, within budget, and meeting stakeholder expectations
  • Experience managing complex projects related to data platform and analytics, including data integration, data migration, and data modeling.
• Agile Methodologies:
  • In-depth knowledge and experience with Agile methodologies such as Scrum, Kanban, or Lean.
  • Ability to lead Agile teams, facilitate Agile ceremonies, and ensure adherence to Agile principles and practices.
  • Strong understanding of Agile project management tools and techniques, such as user stories, backlog management, sprint planning, and retrospectives
• Salesforce CRM & Service Cloud
  • Good familiarity with Salesforce CRM and Service Cloud, with relevant certifications preferred (e.g., Salesforce Administrator, Salesforce Service Cloud Consultant).
  • Experience in customer service solutions and workflows.

BENEFITS

• Responsibility from day one in a challenging work environment and "on-the-job" training as part of a committed team.
• Adequate compensation according to your qualifications and experience • A secure work environment because your health, safety and wellbeing is always our top priority.
• Flexible work schedule and Home-office options, so that you can balance your working life and private life.
• Learning and development opportunities
• 23 holidays per year
• Another 5 days (readjustments days) and 2 days (cultural days)
• A collaborative, trustful and innovative work environment
• Being part of an international team and work in global projects
• Relocation assistance to Madrid provided

At BASF, the chemistry is right.

Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.

Contact

Do you have any questions about the application process or the position? Please reach out to Elena Perez Tornos (elena.a.perez@basf.com)