Business Analyst with Marketing Cloud (m/f/d)

ABOUT US

At BASF Digital Hub Madrid we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities. We are committed to fostering an inclusive workplace and strongly encourage applications from individuals with disabilities. We value diversity and believe that varied perspectives enhance our team's effectiveness. Our hiring practices are designed to ensure equal opportunity for all candidates. 

WHAT YOU CAN EXPECT

We are seeking a highly skilled IT Business Analyst with extensive experience in Salesforce to join our innovative team. The ideal candidate will be responsible for analyzing business requirements, designing digital marketing solutions, and facilitating the implementation of Salesforce Marketing Cloud projects to meet organizational goals. This role requires a deep understanding of Salesforce's capabilities, a keen ability to translate business needs into technical specifications, and the capacity to work collaboratively with various stakeholders.

RESPONSIBILITIES

• Engage with business stakeholders to elicit, document, and prioritize business requirements.
• Conduct detailed analysis of business processes and workflows to identify opportunities for improvement.

Salesforce Solution Design:

• Design Salesforce solutions that align with business requirements and best practices.
• Develop detailed functional specifications, user stories, and process maps.
• Collaborate with Salesforce developers to ensure the technical feasibility of proposed solutions.

Implementation and Deployment:

• Assist in the configuration and customization of Salesforce applications, including the development of custom objects, fields, workflows, and validation rules.
• Support the testing and deployment of Salesforce solutions.
• Provide training and support to end-users to ensure successful adoption of new features and functionalities

Project Management:

• Support Salesforce-related projects from inception to completion, ensuring timely delivery and adherence to project scope.

Continuous Improvement:

• Stay current with Salesforce releases, features, and best practices to provide recommendations for continuous improvement.
• Identify and implement process improvements to enhance the efficiency and effectiveness of Salesforce solutions. 

REQUIREMENTS OF THE POSITION

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience as a Business Analyst, with a strong focus on Salesforce.
• Salesforce Administrator and/or Salesforce Business Analyst certifications preferred.
• Proven experience in designing and implementing Salesforce solutions.
• Strong understanding of business processes and requirements analysis.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong project management and organizational skills.
• Exceptional communication and interpersonal skills.
• Proficiency in creating detailed documentation and presenting complex information in a clear and concise manner. 

WHAT WE OFFER

• A secure work environment because your health, safety and wellbeing is always our top priority.
• Flexible work schedule and Home-office options, so that you can balance your working life and private life.
• Learning and development opportunities
• 23 holiday days per year
• 5 additional days (readjustment)
• 2 cultural days
• A collaborative, trustful and innovative work environment
• Being part of an international team and work in global projects
• Relocation assistance to Madrid provided

HOW TO REACH US

If you're interested in the position or know someone who might be and need support on how to take next steps, please send an email to elena.a.perez@basf.com