Account Manager Central Asia (Hydromet & Flotation)

At BASF Central Asia, we are passionate about creating high-quality products and services for our customers. Today, with connecting diversity and digitalization, we enter the next stage of service delivery. Be a part of this exciting journey!

Location: Almaty, Kazakhstan

Contract type: permanent

Company: BASF Central Asia LLP

Working hours: Full-time, hybrid regime

Business trips: extensive business travelling (at least 50%)

Planned start date: asap

GENERAL RESPONSIBLITIES:

EHS and Information protection:

• Live and promote "we never compromise on safety". Follow all environment, health and safety related precautions
• Business related information and documents should be protected against misuse or loss by appropriate Information protection measures

Compliance and Code of Conduct:

• Actively represent BASF Group interests and act as a role model with regards to Compliance and Code of conduct, ensure adherence to legal regulations and the company’s internal guidelines as well CORE values and principles

Strategy related focus:

• Be aware and support the implementation of the company strategies (both BU and Regional level) within one’s scope of responsibility.
• Promoting X-Bu sales and networking activities

Regional scope:

• Central Asia (focus in Kazakhstan)

MAIN TASKS:

Purpose of the Role:

Promote and differentiate BASF as a value-adding, technically excellent and professional customer focused company in the manufacture and supply of "Solutions" to the Mining Industry. Act as the key BASF representative on customer sites, managing relationships, service, product performance, and coordinate BASF support departments as required.

Functional / Operational tasks:

• Ensure sales targets (volumes, sales, profit) for assigned applications and defined sales area are met or exceeded.
• Increase sales of products to existing customers and develop new business and opportunities.
• Sustain and develop customer relationships and identify key customer contacts and decision makers.
• To support technical expert teams with arrangement, preparation and conduction of laboratory and industrial trials of products at customer sites
• Create and Maintain Account Concepts for main customers (inclusive Relationship Matrix, Customer Demand based on their needs, Measure plan for Growth, etc.).
• Proactively manage, maintain, and monitor supply of products to customers through accurate monthly forecasting to team lead / RSM and communication with Supply Chain.
• Manage maintenance of local stock including proactive handling of dysfunctional stock.
• Keep proactive control of working capital by actively handling overdue, credit management, credit blocks, storage, DSO etc.
• Generate customer reports for visits – to be uploaded in Salesforce and where required, load report or link onto global tech service SharePoint.
• Use Salesforce to plan and record customer interactions (i.e. emails) specifically including all visits, opportunities and contacts (for NPS) and foster team communication via chatter.
• Monthly reports fostered by frequent usage and internal communication via SalesForce.
• Maintain accurate and comprehensive customer pricing in the SalesForce CPQ system.
• Promote cross BU and segment selling into the mining and mineral processing market.
• Align customer contract content and negotiation closely with Contract Manager and RSM.
• Collect Market Intelligence based on current and potential customers’ chemical demands, competitive behavior, local governmental regulations.
• Ensure personal EHS compliance - Think Safety, Act Safely, every day.

QUALIFICATIONS

Education:

• University degree required – preferably in Metallurgy or Mineral / Chemical / Mining Engineering

 Working Experience:

• A minimum of 5 years - direct experience in the mining industry, including commercial or business development experience at multiple sites/operations.
• Proven application experience and understanding of mining processes and associated chemicals, including laboratory testing, technical process parameter collection and reporting, as well as an understanding of the beneficiation process with all its stages.
• Proven beneficiation experience (flotation and hydromet experience is a must) 
• Network in Mining Industry in Central Asia is a plus.
• Experience with Salesforce and MS Office.
• Must be capable of working in a multi-tasking environment, be team-oriented and be able to handle difficult situations and solve problems efficiently & effectively.
• Willingness to engage in intensive travel with at least 50% of time spent on customer visits.  

IT skills:

• Good level of IT user’s skills
• Understanding and basic knowledge of Microsoft Office

Language skills (level):

• English – fluent
• Kazakh / Russia – fluent

Driving License:

• Must have

Ability to fly to other countries within and outside Central Asia when needed.:

• Must (including cultural fit)

BENEFITS

We offer:

• Competitive remuneration package that includes salary, annual bonus system.
• Benefits such as medical insurance, corporative learning tools, meal allowance.
• Onboarding to help you settle in quickly, ensuring you are part of the BASF team from day one.
• Flexible working hours so that you can organize your working and private life according to your needs.
• 28 days of paid vacations.
• Does this sound like you? Apply now!

ABOUT US

You have a question concerning the application process or the role? Please reach out to Aidana Nurman (HR Officer Central Asia) at aidana.nurman@partners.basf.com

At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.