We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Objectives of the Position:

• Lead and oversee the team in delivering customs services, including Classification, Rules of Origin analysis, Certificate of Origin issuance, and customs verification and documentation review, ensuring alignment with service expectations.
• Foster strong relationships with internal business partners by understanding their requirements and delivering high-quality, collaborative, and responsive support.
• Coordinate effectively with external service providers to ensure seamless operations and alignment with service standards through proactive engagement and collaboration.
• Manage quality assurance and handle non-conformance issues (NCM) related to overseas delivery services, ensuring timely resolution and continuous improvement.
• Oversee risk management activities for the team, including access control, data protection, business continuity planning, and regular risk assessments.
• Drive knowledge management initiatives by maintaining up-to-date documentation, facilitating structured reviews, and assigning clear process ownership to ensure knowledge retention.

Main Areas of Responsibilities and Key Activities:

1.  Customs Services

• Define goals and target for the team to support business as usual
• Keep up to date of country’s regulations changes and requirement to ensure all compliance of all services
• Collaborate with Functional Expert and Global Digitalization team to promote automation, process enhancement
• Ensure all import/export activities comply with local customs laws and international trade agreements.
• Maintain up-to-date knowledge of regional customs regulations and free trade agreements (FTAs).

2. Project Management

• Lead/ Support and coordinate customs-related projects such as system implementations, process improvements, and regulatory change initiatives.
• Develop project plans, timelines, and deliverables in collaboration with cross-functional teams.
• Monitor project progress, manage risks, and ensure timely completion of milestones.
• Report on project outcomes and recommend continuous improvement strategies.

.3.  Risk Management & Enforcement

• Identify and mitigate risks related to miscalculations, undervaluation, or non-compliance.
• Support internal audits and investigations related to customs activities.
• Implement corrective, preventive actions and process improvements as needed.

4. Stakeholder Engagement

• Act as the point of contact to support customs authorities inquiries.
• Provide training and guidance to internal teams on customs procedures and regulatory updates.
• Collaborate with cross functional team, business unit, supply chain, legal entity, and order management teams to ensure end-to-end compliance.

5. Reporting & Analysis

• Prepare regular reports on customs performance (quantitative & qualitative) and compliance metrics
• Analyze data to identify trends, risks, and opportunities for optimization.

Job Requirements:

Education

• Bachelor’s degree in International Trade, Customs Administration, Supply Chain, or related field.

Working Experience

• 3–5 years of experience in customs operations or trade compliance, preferably in the Asia Pacific region.
• Proven experience in managing cross-functional projects or process improvement initiatives.
• Good understanding of Preferential Rules of Origin, COO processes, and FTA frameworks.
• Familiarity with HS classification, customs valuation, and import/export documentation.
• Excellent project management, analytical, and communication skills.
• Proficiency in customs software, SAP systems, and Microsoft Office Suite.

Technical & Professional Knowledge

• Good Customs and Foreign Trade knowledge and regulation
• Good knowledge of Import/Export processes and controls
• Good Supply Chain Operations knowledge
• Business Application Knowledge (e.g. S/4 Hana, SAP in OTC and GTS Functions)

The BASF Service Hub Kuala Lumpur (BASF Asia-Pacific Service Centre Sdn Bhd) is strategically located in the capital city of Malaysia. Since its inception in 2005, the hub has expanded from 130 employees to over 1,300 employees currently and is expected to keep growing. As an ISO 9001:2005 certified organization, the Service Hub Kuala Lumpur is committed to delivering high quality expertise and services in finance, people, supply chain, EHSQ (environment, health, safety, quality), product safety and digital. We take pride in providing our business services to BASF companies and affiliates across 20 markets in the Asia Pacific region and beyond. Moreover, we offer our services in 8 different languages to cater to the diverse needs of our stakeholders. Our focus on competency and technology-driven solutions allows us to consistently deliver exceptional services, thereby contributing to the success of our businesses. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay, which cover the European and American regions.

BASF Service Hub Kuala Lumpur was recognized with nine prestigious awards in 2024, reflecting its commitment to creating a vibrant, inclusive, and empowering workplace. These awards include winning the title of Operational Excellence in HR at the GBS Asia Awards 2024, multiple accolades at the Life at Work Awards 2024, where the hub was recognized as First Runner-up for Workplace Excellence (International Organization) and CEO Champion (International Organization), as well as Second Runner-up for Best International Organization. The hub also won the title for Excellence in Learning Tech Advancement System and a Certificate of Excellence in Talent Management and Leadership at the HRD Awards 2024. Furthermore, the hub secured a Bronze Award for Excellence in Digital Transformation at the HR Excellence Awards 2024 and received a Bronze Award for Human Resources Impact and an Honorary Award for Creative Talent Management Impact at the SSON Impact Awards Asia 2024.

At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at www.basf.com.