WELCOME TO BASF
At BASF Digital Hub Hyderabad we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

The role provides Application support for SAP logistics processes, ensuring stable operations, fast incident resolution and continuous improvement across SAP EWM, Inventory Management and Stock Room Management (SAP MM-IM or/and SAP WM)

Key Responsibilities :

• Application support: Receive, prioritize and document incidents and service requests with impact, evidence and reproduction steps. Analyze complex warehouse and inventory issues across configuration, logs, interfaces and process dependencies.
• Standard issue resolution: Resolve user issues, authorization questions, errors and transaction problems using defined procedures and knowledge articles. Get supported by AI features for ticket handling support.
• Cross-team coordination: Work with cross teams to resolve technical defects, interface failures and performance issues.
• Problem management: Being able to early identify recurring issues and define PDCA to able to resolve problems
• Change and release support: Support approved fixes, configuration changes, testing, transport preparation, release activities and cutover support.
• Operational excellence: Maintain runbooks, support documentation and knowledge base articles to improve first-time resolution and system stability.
• Escalation management: Escalate to Level 3 or development teams where required, providing full diagnostics, evidence and business impact assessment.

Required Qualifications :

• Several years of experience in SAP application support, preferably in logistics, warehouse management or inventory management environments.
• Good functional knowledge of SAP EWM, SAP MM-IM and SAP SRM Stock Room Management (or Warehouse Management (SAP WM)), including inbound, outbound, stock movements, inventory handling and warehouse execution.
• Strong experience with ITSM processes, ticket handling, incident management, change management and structured troubleshooting.
• Basic technical understanding of SAP logs, jobs, interfaces, IDocs, RFCs and integration monitoring.
• Basic understanding, monitoring and error handling for APIs, Kafka streams, BTP and debugging
• Strong analytical skills, customer orientation and clear communication in English.

Nice to Have

• Experience with MES or other Level 3 system integrations connected to warehouse and inventory processes.
• German, Spanish or Mandarin

WHAT WE OFFER
Be part of a global leader in digital transformation, working in a vibrant Digital Hub that values innovation, agility, and cross-functional collaboration. Shape the future of BASF’s digital landscape, contributing to projects that drive sustainability and make a real impact. Thrive in a high-performance culture that supports your personal and professional growth, offering diverse learning opportunities and career development. Enjoy a modern, inclusive work environment where your ideas are valued, and your curiosity and ambition are encouraged. Benefit from flexible working models, international networking, and a strong sense of purpose as we enable our customers’ green transformation and lead the way in digital excellence.