HR Digitalization Project; ServiceNow (Specialist)












We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.


We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.


Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 




Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF !

Objectives of the Position

  • Responsible for the design and development of HR digital technologies, analytics (e.g. workforce analytics) in HR.
  • Drive process improvements, automation and digitalization measures which will be rolled out predominantly in the Global initiative in KL Hub for achieving the efficiency target.


Main Tasks


Technoledge Support:

  • Provide HR digitalization services and to develop customized digital solutions to support the transformation of in KL Hub.
  • Keep currents on emerging trends/technology and best practices and analyze impacts from HR technology industry trends. Improve the hub’s digital impact by introducing new technologies and exploit their full potential for BASFs business.
  • Apply and integrate advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making.
  • Process Improvement: Identify areas of improvement, capture potential future enhancements needed for on-going business needs and coordinate implementation of changes.
  • Stakeholder management to influence global directions to match Asia Pacific HR requirements as well as within Asia to manage individual (country) needs to regional solutions, wherever beneficial


Operational Excellence:

  • Monitor people data and reporting procedures to ensure services delivered by team in accordance with established Service Level Agreement (SLA) and internal Key Performance Indicators (KPI).
  • Provide advisory to team on people data enquiries, policy/guidelines clarifications, HR processes, HR systems guides etc. in Asia Pacific context.
  • Facilitate team on establishment and execution of the roadmap and vision for information delivery and management, including Business Intelligence & analytics, content management and data management.
  • Ensure high quality standard of multiples service requests including periodic and ad hoc reports (e.g., monthly, quarterly, annual) perform by team in accordance with internal control requirements.
  • Provide support on strategic reports in responds to business needs in Asia Pacific context.


GB Target Efficiencies:

  • Support the transition workstreams by implementing the locally required IT/technology solutions required to enable a transition (non-functional requirements).
  • Provide technical expertise during opportunity scoping, present technology recommendations, evaluation and selection process of new HR Technology functionality and vendors, including vendors’ future capabilities.
  • Responsible with the assigned Human Resource technology projects, leading the initiatives while serving as a Subject Matter-Expert on specific topics e.g. HR business process, scalable HR solutions implementation, workflow and analytics.
  • Ensure the projects/initiatives focus with strong business case (FTE reduction, measurable efficiencies), progress on target and work is accomplished on time and of the highest quality standards.



  • Education : University degree or above in Data analytics, Information Technology or another related field
  • Working Experience : 
    • Minimum 5 years in Technology management within HR strategic partnering, HR program management and HR operations
    • Strong consulting experience and business analytical skills in data mining and modeling.
    • Excellent communication skills, both verbal and written
    • Wide understanding in quantitative HRIS analysis with demonstrated aptitude in data analytics, queries, metrics, and reporting
  • Technical & Professional Knowledge
    • Experience with tool such as Power BI, Visier, Business Warehouse, Tableau and Alteryx
    • Exposure to Enterprise Architecture especially SAP platform is a plus
    • Knowledge in SQL, Python or R language (basic) is a plus


BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,100 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.


At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 111,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €87.3 billion in 2022. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the U.S. Further information at 

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For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.

Join the team and connect with more than 117,000 other minds.

Kuala Lumpur, 14, MY

BASF Asia-Pacific Service Centre Sdn. Bhd.
Human Resources