Objectives of the Position

• Manage export management operations supporting global overseas delivery services starting with EMEA and APAC  
• Manage team development and resource planning to management, to meet export management requirements  
• Manage internal business partner relationship and requirements – through collaboration, engagement and high service quality    
• Manage LSP service performance, provides input to service requirement and collaborate with LSP on issues, risks, business feedback and improvement for customer satisfaction
• Responsible for risk management pertaining to team and service provider operations, including but not limited to access management, data protection, business continuity process and periodic risk management reviews
• Drive knowledge management of service and ensure effective knowledge retention through structured review, update and process ownership  

Main Areas of Responsibilities and Key Activities

• Manages and leads the operational service delivery team of export management that performs supporting activities for processing & monitoring customer orders for exports from different business units in compliance with legal, country or customer regulations
• Monitor daily operational performance and ensure timely resolution of shipment, documentation and issues.
• Manage escalations, identify root causes and coordinate corrective actions with relevant stakeholders.
• Manage performance and development of team based in Kuala Lumpur. Plans and organizes the resource requirements for the team. Ensures recruiting and development of talents, including team build up.
• Ensure effective backup and business continuity arrangements.
• Collaboration/management of projects/initiative to further develop and optimize service delivery processes taking responsibility for defined cross-sectional tasks.
• Identifies and addresses the requirements of internal business partners (Export & Transport Management teams) and this way ensures a high level of service quality and acts as caretaker
• Establishes active communication and builds strong collaboration with internal business partners taking ownership and responsibility for problem solving and to better understand business & customer needs and to deliver customer-oriented service
• Manages LSP’s monitoring quality of services performance, identifies problems and addresses them to LSP’s to mitigate risks and to improve customer satisfaction.
• Ownership of operational processes, initiatives and projects relevant to export management of overseas delivery service of GB
• Develop and be responsible for establishment, adherence and adequate documentation of export management of overseas delivery service in line with knowledge management guidelines and direction
• Represent and provide back-up to Senior Manager, and other managers of Global Operations Support in meetings, service dialogues, briefing, business events where assigned and relevant

Job Requirements

• Min. Degree in supply chain, business administration, international business
• Min. 7 years of professional experience in logistics or supply chain management, preferably in logistics, transportation and international trade deliveries  
• Min. 3 years of experience in leadership or supervising operational team
• Must have experience with SAP ERP and or S4 Hana in supply chain preferred
• Strong customer and service orientation, proactive and able to provide solutions
• High proficiency in verbal and written English
• Strong communication and presentation skills
• Has experience in virtual work, team management and international business liaisons