We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Main Tasks

General 

• Regular customer visits to make long term relationships by providing best technical support, collection of information on new projects, promote new applications and track competitor activities.
• Promotion of Cellasto NVH products by replacement competing low cost materials.
• Analyze customer product designs & specifications, understand design changes and provide technical proposals/ideas / solutions after doing simulations & submit design proposals. 
• Responsibility for complete project management from RFQ generation to SOP and technical support till EOP
• Customer complaints management by analysing and understanding failure modes and providing countermeasure solutions.   

Strategic  

• Proactively pursue new applications, promoting Cellasto full material portfolio against competing low cost materials by conducting technical seminars at customer end
• Collaborate with team for nomination of the business / projects. Take full responsibility for managing nominated projects till SOP.
• Represent Cellasto in Team Automotive India and actively participate to promote Cellasto applications

Operational

Ensure customer support by:

• Assessing customer RFQs inputs & requirements.
• Design, analyze and develop Cellasto parts to meet customer requirements.
• Understand and propose VAVE designs if feasible

Ensure Project Management by:

• Co-ordination between customer, internal team(Sales, Quality Control, SCM, Quality Management, Operations) and group companies for all product development activities till SOP
• Issuing proto sample orders and order follow up to meet the customer schedules
• Issuing testing orders, prepare and submit test reports and follow up for successful completion of part validation tests as per agreed timeline with customer
• Validation report preparation and final submission to customer. Follow up with customer for report approval & PSW release
• Record all project documents as per APQP / IATF16949 and BASF guidelines until and upload on CDB

Customer complaint management:

• Analyze and understand the failure modes;
• Cascade the information within CFT and initiate countermeasure actions
• Ensure part design change and validation as a part of countermeasure action, if applicable
• Initiate change management process internally and at customer end, if required
• Submit the action plan (in 8D format) to customer
• Follow up for all action items, monitor improvement outcome and information sharing with customer
• Coordination with group companies for Cellasto Project Management activities
• Be part of GKAM/RKAM and support Global teams with India inputs as well get support for India projects
• Regular customer visits and collection of information related to new projects, competitors’ activities etc and support to create strategies accordingly.
• Customer Mapping, understand the organization map for key OEM’s & Tier I’s in India/Global and prepare decision making matrix and develop strategy accordingly
• Support Sales & Engineering function activities for customer Audits by documentation preparation, coordination with other functions for successful Audit.
• Support activities to improve plant operational performance by designing right product first time, rejection rate reduction activities etc.

GKAM Technical Support:

• Be part of all technical development projects of Cellasto in GKAM
• Participate and Support in RFI / RFQs analysis, support in solution design to Project Leader
• Support in Testing & development activities at plant for Global projects as and when required
• Team work with all GKAM colleagues for successful project management and Start of production

Required Competencies

• Technical skills of design of automotive parts
• Knowledge of Automotive product development process, documentations & customer requirements
• Excellent communication skills
• Customer focus and Collaborate for achievement
• Entrepreneurial drive and Innovation focus

Minimum Education and Qualification Required

• Education: Bachelor of Engineering & CAD/CAM Certifications
• Working Experience:  7-12 Years of hands on experience in Automotive TIER-I / TIER-II company
• Technical & Professional Knowledge: Designing of Automotive components & Project Management