Order Management Officer

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Job Field: Logistics/Supply Chain Management
Location: Kuala Lumpur, MY, 50000
Company: BASF Asia Pacific
Job Type: Experienced
Job ID: EN_MY_33424

We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.

For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.

Join the team and connect with more than 110,000 other minds.


BASF Shared Services Center Kuala Lumpur, was established in 2005. Located in Kuala Lumpur, the shared services center has 620 employees and provides functional services in the areas of Finance, Controlling, Information Services, Human Resources, Environment, Health & Safety, Procurement and Import-Export Order Management Services to BASF companies and affiliates in 16 countries across the Asia Pacific region.

BASF has three other shared services centers located in Berlin and Ludwigshafen in Germany and in Montevideo, Uruguay, that cover Europe and the Americas.


  • The Asia Pacific Trading Center (APTC) creates a focal point to connect suppliers all around the globe to all Asian countries. It handles intra-company purchase orders and hence acts as a virtual trading organization providing a high degree of control over import / export supply chain activities for regional business units. It creates substantial tax advantages for our organization. The Cluster Lead will ensure an efficiently executed process with a consistent high level of service to be able to meet the growing needs of the businesses in Asia Pacific
Job description

  • Service contact for assigned countries – monitor order status and provide update information to the countries
  • Processing of sales and purchase orders from various Asian sales companies and/or customers in a timely manner
  • Ensure that delivery capability and reliability of all orders
  • Ensure that a minimum internal cycle time of order processing is achieved by improving the process wherever possible
  • Verifying pricing with marketing and execute & monitor all guidelines implemented
  • Bill of Lading (BL) draft checking (for Letter of Credit orders, 3rd party supplier orders and key customer orders)
  • Manage Insurance Certificate (if necessary)
  • Follow up BL receipt status based on Estimated Time of Delivery
  • Collection of Original BL and other documents from goods suppliers
  • Register all and follow-up with all non-conformances in the Non-Conformances Management (NCM) system. Chase the investigators to ensure a quick and efficient customer response
  • Participate proactively in new workflow for on time & accurate documents
  • Upload documents in SAP
  • Process debit and credit notes
Job requirement


  • Bachelor degree or High Diploma preferably in Business or Supply Chain Management
Working Experience:

  • 2-4 years’ relevant experience in supply chain management, including hands-on experience in order management and shipping document handling.
Technical & Professional Knowledge:

  • Supply Chain Management / process knowledge, SAP (SD module) experience, operational order management including shipping documentation, foreign documentary trade, good communication skills.

Job Segment: Manager, Management

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