Technical Service Specialist - OEM

If you're someone who inspires others, owns their impact and wants to elevate what they do, you'll fit right in.

Until July 1, our business was part of BASF. As part of the current transition, all job listings and the application process are still hosted on the BASF platform and therefore fully presented in BASF branding.

Please do not be confused by this: All roles are positions at Surventis, and your application will be submitted to us.

At Surventis, we go beyond the surface - in everything we do. We put customers at the center, think one step ahead, and develop solutions that create real value and lasting partnerships.

We inspire each other to think further, take ownership of our work, and constantly push to elevate what's possible. If you bring your full self, challenge the obvious answer, and want to grow with a team that means it - this is your place.

Company Description

Surventis, is a global expert in the development, production and marketing of innovative and sustainable mobility and refinish coatings, as well as surface treatments for metal, plastic and glass across many industries. We share the skills, knowledge and resources of interdisciplinary global teams through a collaborative network of sites in Europe, North America, South America and Asia Pacific. 

Roles and Responsibilities

• Completion of all work with a commitment & focus on following all aspects of the guiding principles of BASF Responsible Care
• Collect and manage on site inventories daily to ensure timely ordering of products to avoid negatively impacting production.
• This will include walking the pretreatment line, checking any bulk storage areas and any other areas the plant might store Chemetall materials (i.e. body shop, customer stores, second/third level of paint shop)  
• Perform daily visual checks of units coming through pretreat system to ensure quality.

• Tracking of body defects and performing trials while units are traversing the system to accurately identify and resolve the issue(s)

• Collects data and issues designated reports (i.e., Daily, weekly, monthly)
  • Titrations
  • Inventories
• Daily data collection

• Weekly data collection
• Processing panels through PT system for both visual inspection and lab submission
• Collecting bath samples for analysis and lab submission
• Work within the SAP system as needed
• Use HCL Notes system to submit samples for testing

• Coordination of test ( samples , projects ) work being done for the plant and participating and monitoring system cleanup during times of non-production
• Coordination of PT process changes/modifications – initiate, provide written plan, etc
• Ensure performance of the chemicals by recommending and implementing actions to improve productivity, increase effectiveness, and reduce costs
• Responds to customer requests regarding products, projects, information, and other inquiries
• Review process performance with the customer and operators to improve efficiency, increase effectiveness, and reduce cost
• Develops, trains, monitors, and motivates operators, while playing a key role in meeting all chemical treatment program goals
• Develop and grow a relationship with as many contacts in the plant as possible to assist with future opportunities or needs.

• Identify new business opportunities within responsible customer site. This should include all areas of the plant

Requirements

• BS Degree – preferred
• 2-5 years of experience – preferred
• Technical expertise regarding products, specifications, processes
• Problem solving mentality
• Analytical expertise for testing and technical evaluation
• Relationship management with customer's technical department
• Excellent time management skills
• Highly organized and motivated