Now Hiring! Customer Site Service Representative II

Customer Site Service Representative II

Location: Casa Grande, AZ 

If you're someone who inspires others, owns their impact and wants to elevate what they do, you'll fit right in.

Until July 1, our business was part of BASF. As part of the current transition, all job listings and the application process are still hosted on the BASF platform and therefore fully presented in BASF branding.

Please do not be confused by this: All roles are positions at Surventis, and your application will be submitted to us.

At Surventis, we go beyond the surface - in everything we do. We put customers at the center, think one step ahead, and develop solutions that create real value and lasting partnerships.

We inspire each other to think further, take ownership of our work, and constantly push to elevate what's possible. If you bring your full self, challenge the obvious answer, and want to grow with a team that means it - this is your place.

We are looking for a professional like you to join our team! As a Customer Site Service Representative, you will support the daily operation of Surventis products in Customer Automotive Assembly Plants by providing on-site technical and application knowledge.

The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development. You will provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. S/he will develop and support customer relationships. 

This role supports the efforts of a Surventis sales/technical team to assure value to the customer for product technical support, problem investigation, analysis and resolution. The position assures product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.

The incumbent will demonstrate technical and professional expertise to enhance the Surventis reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.

As a Customer Site Service Representative II, your responsibilities will include...

• Supporting the daily operation of Surventis products in Customer Automotive Assembly Plants.
• Providing on-site technical and application expertise of product performance including defect identification, system maintenance, and corrective action if necessary.
• Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
• Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development.
• Supports the efforts of a Surventis sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
• Managing existing relationships and developing new ones.
• Acting as a capable leader and mentor to coach and develop team members as well as providing ready support for other facilities and customer locations.
• Being a subject matter expert in at least one technology of the coating process i.e.. Ecoat, prime, basecoat or clearcoat.
• Working in collaboration with e-coat tenders to maintain bath quality / parameters.
• Providing weekly samples to E-coat lab to meet targets.
• Maintaining material inventory and forecasting.
• Identifying opportunities for continuous improvement for presentation to management.

If you have...

• High school diploma required, advanced degree preferred.
• 4-7+ years of automotive coatings or equivalent industry expertise; ability to utilize your advanced knowledge of the painting process and paint applications.
• Ability to develop and grow customer relationships, focusing on building a positive rapport with customers. 
• Utilizing your inventory control/ERP knowledge you will collect and analyze data and apply results to make material and/or process recommendations.
• Your strong attention to detail will allow you to continuously inspect and evaluate pre-treatment defects.
• Your excellent interpersonal skills will help you with interactions with the team and management at our customer facility.
• Your strong leadership ability will allow you to run a shift on your own with minimal supervision.
• Prior experience in a manufacturing environment will help you complete instrument updates and calibrations as well as ancillary paint processes such as spot repair and workability trial processes.

Privacy statement

Surventis takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. 

Pay transparency

Surventis is committed to pay transparency practices. The competitive Pay Range for this role is $71,600- $90,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.