Welcome

If you're someone who inspires others, owns their impact and wants to elevate what they do, you'll fit right in.

Until July 1, our business was part of BASF. As part of the current transition, all job listings and the application process are still hosted on the BASF platform and therefore fully presented in BASF branding. Please do not be confused by this: All roles are positions at Surventis, and your application will be submitted to us.

At Surventis, we go beyond the surface - in everything we do. We put customers at the center, think one step ahead, and develop solutions that create real value and lasting partnerships. We inspire each other to think further, take ownership of our work, and constantly push to elevate what's possible. If you bring your full self, challenge the obvious answer, and want to grow with a team that means it - this is your place.

About The Role

The Customer Credit Risk Manager supports customer credit risk assessment, credit-limit management, order-release management and overdue receivables management for Surventis legal entities and businesses in APAC. The role works closely with Sales, Business Units, local finance, the BPO Provider and other relevant stakeholders to manage customer credit exposure, identify risks and coordinate appropriate mitigation and collection actions.

Routine operational activities outside the local credit-risk-management scope are performed by the BPO Provider or other designated process teams. This role focuses on local credit assessment, business coordination, risk mitigation, overdue management and escalation in accordance with applicable credit-management policies and the Surventis approval matrix.

How You Will Do It

Customer Credit Risk Assessment

• Perform credit risk assessments for new and existing customers based on financial information, payment history, external credit reports and relevant business considerations.
• Conduct new-customer credit reviews and periodic reassessments of existing customer creditworthiness.
• Prepare annual credit-limit assessments and recommend appropriate credit limits and payment terms.
• Identify material credit risks and align appropriate mitigation measures with Sales, local finance and other Surventis stakeholders.
• Document credit assessments, recommendations and supporting information in Smart Credit Optimizer.
• Order and review external credit reports from global and local credit-information providers, including Allianz Trade/Euler Hermes, CBI and other approved agencies.
• Escalate complex, judgmental or material credit risks in accordance with the Surventis approval and escalation matrix.
• Assess requests for temporary credit-limit increases, including requests related to seasonal demand or exceptional business requirements.
• Review proposed customer payment terms and assess the related credit-risk implications.
• Process routine credit-limit matters within the applicable delegated authority and coordinate approval for cases exceeding defined thresholds.

Order Release Management

• Review sales orders blocked because of exceeded credit limits, overdue receivables or other credit-related conditions.
• Coordinate with Sales, Business Units and local finance to understand the business background and evaluate the financial exposure.
• Assess order-release requests and recommend appropriate actions based on customer creditworthiness, overdue status and applicable policies.
• Support temporary credit-limit adjustments or other risk-mitigation measures where justified.
• Escalate high-risk, exceptional or out-of-policy order-release requests to the appropriate Surventis decision makers.
• Maintain clear documentation of assessments, recommendations, approvals and agreed follow-up actions.

Overdue Receivables Management

• Work with the responsible BPO Provider, Business Units, Sales and local finance on long-outstanding or high-risk receivables.
• Review customer requests for payment extensions or prolongations and assess the related credit impact.
• Coordinate additional local collection activities where standard dunning activities performed by the BPO Provider have not resulted in payment.
• Track agreed customer commitments, collection actions, payment plans and overdue follow-up measures.
• Escalate material or long-outstanding cases to management, Legal or an external collection agency where required.
• Support the assessment of bad-debt exposure and provide relevant credit-risk information to Finance and business stakeholders.

Reporting, Controls & Compliance

• Prepare or contribute to regular credit-risk and overdue-receivables reporting.
• Maintain complete and audit-ready documentation for credit assessments, credit-limit decisions, order releases and overdue-management activities.
• Execute applicable controls within the credit-risk-management process and retain supporting evidence.
• Ensure activities are performed in accordance with applicable credit policies, approval requirements and internal-control standards.
• Support internal audit, external audit and compliance-review requests related to customer credit risk.
• Identify process or control gaps and support the implementation of agreed remediation measures.

Process Improvement

• Identify opportunities to improve credit-risk assessment, order-release and overdue-management processes.
• Help document local business requirements and ensure they are considered in regional or global process design.

Stakeholder Coordination & Training

• Build effective working relationships with Sales, Business Units, local finance, Legal, BPO teams and other relevant business stakeholders.
• Work closely with the responsible BPO provider on dunning, overdue monitoring, customer account information and related operational activities.
• Provide practical guidance to business stakeholders on credit-risk requirements, credit limits, order blocks and overdue management processes.
• Deliver training or ad-hoc advice to Sales and local finance on relevant credit-management policies and procedures.
• Provide clear status updates on material exposures, overdue cases, mitigation measures and unresolved issues.
• Balance commercial requirements with responsible credit-risk management and established governance requirements.

What We Look For

Education & Professional Qualifications

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration or a related discipline.
• A relevant professional qualification in accounting, finance or credit management is preferred.

Experience

• Approximately 3-5 years of relevant experience in customer credit risk, credit control, accounts receivable or collection management.
• Practical experience in customer credit assessment, financial-statement analysis and credit-limit management.
• Experience reviewing new customers and conducting periodic or annual credit assessments.
• Experience in order-block review, order-release management and temporary credit-limit requests.
• Experience managing overdue receivables and coordinating collection activities with Sales, business teams and shared-service organizations.
• Experience working in a multinational company or complex multi-entity environment is preferred.
• Experience working with BPO providers is advantageous.
• Manufacturing, industrial or business-to-business sector experience is preferred.
• Experience working with external credit agencies or credit-information providers is advantageous.

Technical Skills

• Strong understanding of customer credit-risk-management principles and accounts-receivable processes.
• Ability to analyze financial statements, payment behavior, external credit reports and other relevant customer information.
• Practical knowledge of credit limits, payment terms, order blocks, prolongations, dunning and collection processes.
• Experience with Smart Credit Optimizer or a comparable credit-management platform is preferred.
• SAP experience is preferred; experience with SAP FSCM and SAP S/4HANA is advantageous.
• Experience with GetPaid or other collection-management tools is advantageous.
• Strong Microsoft Excel and data-analysis skills.
• Strong documentation skills and the ability to maintain clear, complete and audit-ready credit files.

Languages

• Native-level Mandarin Chinese.
• Fluent business English.

Key Competencies

• Strong analytical skills and sound commercial judgment.
• Able to identify material credit risks and recommend practical mitigation measures.
• Able to balance business requirements with credit-risk policies and internal-control requirements.
• Strong ownership of customer credit exposure and overdue-management activities.
• Able to work independently while escalating material, uncertain or out-of-policy matters appropriately.
• Strong stakeholder-management skills and the confidence to challenge or influence business decisions constructively.
• Able to communicate complex credit issues clearly to Sales, local finance, Finance and management stakeholders.
• Strong attention to detail and disciplined follow-through.
• Able to manage multiple customer cases, deadlines and stakeholders simultaneously.
• Collaborative, hands-on and comfortable working in a lean and evolving organization.
• Comfortable working across local teams, BPO Provider and regional or global functions.

What We Offer

• We offer an attractive salary with individual benefits such as performance-related bonuses. Company-funded supplementary health insurance, accident insurance and pension related benefits.
• We offer a wide range of local and global development and career opportunities for professional and personal development.
• Surventis stands for diversity - we are proud of our Coatings employee networks WomenInCoatings, Color Pride and CultiConnect.
• The feedback culture is firmly integrated into our corporate culture, e.g. through regular employee surveys and management feedback.